You will be responsible for ensuring your order is moved to refrigerated or frozen storage on the date of delivery.
John Henry’s is not responsible for shipping delays caused by errors in your requested delivery address. Unfortunately, we cannot be responsible for orders that are delivered on time but not properly stored promptly after delivery. Our shipping coolers and ice packs are designed to keep your order fresh and cool for no more than 36 hours from the time of shipment. If your order is delayed by UPS please call us upon arrival to discuss the quality of your product.
Please make sure the delivery location you select will not pose a risk to your delivery. We cannot be responsible for improper handling or theft of packages once they are left at your selected delivery location. If you will not be present for your delivery you may want to consider having your package sent to a trustworthy neighbor who will be home, A local business that you have made prior arrangements with or a will call at a local UPS facility (if you can pick up same day).