Shipping

John Henry’s is changing to Better Serve You!

 

In order to deliver your orders more frequently and with less wait time we are now shiping all orders via UPS. This will mean you can place your order at any time and it will be at your door in 2-4 days (see ordering schedule below).

We will now be shipping fresh, never frozen meats with every delivery. Our butcher will cut each order fresh the day it ships. Meats will be vacuum-sealed in air-tight packages to preserve taste and flavor. Each fresh cut item is carefully packed in a reusable polystyrene cooler with gel ice packs. This will ensure your order arrives to you perfectly chilled and ready to cook or freeze.

Orders will ship Monday – Thursday every week, so there are no ordering deadlines to remember. All orders will ship via UPS ground 1 day service.

 

Ordered On

Cut Fresh & Shipped On

Delivered On

Thursday and Friday

Monday

Tuesday

Saturday, Sunday, or Monday

Tuesday

Wednesday

Tuesday

Wednesday

Thursday

Wednesday

Thursday

Friday

Click Here for Holiday schedule

SHIPPING INFORMATION

FREE SHIPPING on orders of $75 and up!

(Orders under $75 will be charged a $15 delivery fee.)

All orders are shipped via UPS to the recipient's address with no signature required. Packages can be left at any exterior door location if no one is present to accept the shipment. Please be sure to notify the gift recipient that a perishable gift will be delivered to them and to freeze or refrigerate all products as soon as possible upon delivery.

To preserve quality, all packages must be placed into a freezer or refrigerator promptly upon delivery.

 

You will receive an email confirmation with the UPS tracking number within 24 hours of the time your order ships.

UPS does not deliver on Saturdays or Sundays. Orders cannot be shipped to P.O., A.P.O. and F.P.O. boxes.

 

NEW expanded delivery area includes all of Michigan’s Lower Peninsula and parts of the U. P., Ohio, Indiana, and Illinois!

 

We currently ship to the areas highlighted in yellow on the map below. If you are outside of this area please call us at 989-302-3366 or email orders@johnhenrys.net to discuss your options. Delivery to areas outside the yellow 1 day ship zone may be available for an additional overnight shipping fee.

 

DISCLAIMER

You will be responsible for ensuring your order is moved to refrigerated or frozen storage on the date of delivery.

John Henry’s is not responsible for shipping delays caused by errors in your requested delivery address. Unfortunately, we cannot be responsible for orders that are delivered on time but not properly stored promptly after delivery. Our shipping coolers and ice packs are designed to keep your order fresh and cool for no more than 36 hours from the time of shipment. If your order is delayed by UPS please call us upon arrival to discuss the quality of your product.

Please make sure the delivery location you select will not pose a risk to your delivery. We cannot be responsible for improper handling or theft of packages once they are left at your selected delivery location. If you will not be present for your delivery you may want to consider having your package sent to a trustworthy neighbor who will be home, A local business that you have made prior arrangements with or a will call at a local UPS facility (if you can pick up same day).

 

HOW TO PLACE YOUR ORDER

Order Online at www.Johnhenrys.net

Call us at 989-302-3366

Email your order to orders@johnhenrys.net.

Your order will be acknowledged within 1 business day once it has been received.  If you do not receive a confirmation within that time, we have likely not received your order! Please make sure to contact us right away.  Once we have scheduled your order for shipment based on the date ordered, a confirmation of the sales order will be emailed to you confirming your delivery date.

Please make sure you review your sales order for accuracy because your order will be packed based on the information contained on it.  Once your order has been packed, your credit card will be charged, and a copy of your invoice will be emailed to you. 


Click here for frequently asked questions

 

EGG DELIVERY

Unfortunately, we will not be able to offer our farm fresh eggs in our UPS shipments. It simply was not going to be possible to ensure they arrived to our customers in good condition. Our farm fresh eggs will still be available every Saturday at the Royal Oak Farmers Market. We will also be offering an “eggs only” delivery in conjunction with our cooler pickup/recycling program in select areas. Please check the “egg delivery/cooler pickup” tab on our homepage to see if this service is available in your area. If the service is available, you will be able to order your eggs through this separate portal. Due to space constraints, when picking up coolers, we will not be able to deliver any other products besides eggs on this route.

 

WE ARE HERE TO HELP

Have questions?  We are here and always happy to help!  We can help you with special cuts of meat, meal ideas, cooking advice or any questions you may have. We want your family to be as happy as our family!
 

 

HOLIDAY SPECIALS

No matter which holiday it is, we offer FRESH:  Whole Turkey, Turkey Breast, Ham, Prime Rib, Beef Tenderloin, Steaks, Ribs, Homemade Bratwurst and many other special cuts of meat to make your holiday meal special and delicious! 


 GIFTS

Many of our customers are happy to give quality, locally grown meat and cheeses as gifts to their family, friends and employees.  Remember our selection of beautifully boxed gift packages, as well as, gift certificates available in any amount, the next time you want to give the perfect gift. 
 

 

REFER YOUR FRIENDS AND FAMILY

John Henry’s truly appreciates the loyalty and confidence that our customers have in us!!  Please make sure that if you love us enough to refer your friends and family that they give us your name when they place their order so we can make sure to send you both valuable coupons. 

 

Farm Share Program

Sign up for automatic ordering click here for more info! 

 

 

FAQs: Shipping Information

 

Where does John Henry’s Meats ship?

We currently ship to the yellow 1 day ground shipping zone highlighted on the map which includes all of Michigan’s Lower Peninsula, and parts of the U.P., Ohio, Indiana and Illinois. If you are outside of this area please call us for overnight shipping options at an additional fee.

 

Is there a purchase minimum?

A $75 minimum order is required in order to qualify for free shipping. Smaller orders will be charged a flat $15 delivery fee.

 

How is my meat packaged?

Our products are cut and shipped fresh to you in vacuum sealed packages. They are shipped in a Polystyrene cooler with gel ice packs to ensure freshness.

 

How do I know my meat is safe?

All meat will be shipped fresh (Not frozen) It should be cool to the touch when you receive it and the gel ice packs should still be slightly frozen in the center. The ice pack will not be fully frozen and that is okay, as long as a small portion remains frozen then your meat is safe.

 

 When will my order be shipped?

 

 

What shipping method do you use?

UPS is our current exclusive carrier.

 

When will I receive my order?

We ship Monday-Thursday every week via UPS. You will receive a tracking number from UPS after the order ships so you can track your order. All orders are shipped 1 day ground.  If you ever have special shipping requests, please contact us prior to ordering to ensure we are able to accommodate your needs.

 

How can I change my personal info/billing address/shipping address?

Call us at 989-302-3366 or log into your account on our website.

 

What types of payment are accepted?

Our preferred payment method is credit/debit card for all customers. We accept Visa, MasterCard, American Express, and Discover. Customers with an established 12 month good payment history will have the option of paying by check. All checks must be received no later than 14 days following the delivery of your order. Customers with returned checks will forfeit their right to pay by check on future orders.

 

How should I dispose of the Styrofoam cooler? Do you have a recycling program for the Styrofoam containers?

We will be arranging a pickup route for coolers and ice packs in select high volume areas every 2 weeks. You can return your coolers, boxes and ice packs to us at that time so that we can reuse them in an effort to be environmentally and fiscally responsible. If you are not in an area that will have a cooler pickup you can reuse these items yourself or see if there is a local agency in your community that can use them.

 

How will holidays affect my orders?

In addition to our regular no delivery days (Saturday, Sunday, Monday) We will also NOT have any deliveries on the folowing dates:

 September 5th and 7th (we will deliver on the 6th), November 21st, 22nd, 23rd, 24thDecember 26th and 27th, January 2nd and 3rd

The last day to have your Thanksgiving order delivered via UPS will be November 17th (order deadline November 15th).

We WILL deliver Holiday Cuts only via our own trucks to select areas on November 22nd.

 

 

Why can’t I order eggs anymore?

Unfortunately, the logistics of shipping eggs and having them arrive to our customers in good condition was just not in our favor. Our farm fresh eggs will still be available every Saturday at the Royal Oak Farmers Market. We will also be offering an “eggs only” delivery in conjunction with our cooler pickup/recycling program in select areas. Please check the “egg delivery/cooler pickup” tab on our website homepage to see if this service is available in your area. If the service is available you will be able to order your eggs through this separate portal. Due to space constraints when picking up coolers, we will not be able to deliver any other products besides eggs on this route.