Conditions of Use:
I UNDERSTAND THAT THE TOTAL PROVIDED TO ME ON THE WEBSITE IS ONLY BASED ON AVERAGE WEIGHTS. I AGREE TO PAY MY ACTUAL INVOICE BASED ON MY INDIVIDUAL ORDER AND ACTUAL WEIGHTS.
Shipping Disclaimer: John Henry’s is not responsible for shipping delays caused by errors in your requested delivery address. Unfortunately, we cannot be responsible for orders that are delivered on time but not properly stored after delivery. Our shipping coolers and ice packs are designed to keep your order fresh and cool like a refrigerator until it arrives to you. We even pack extra ice packs just in case your order is delayed in transit. If your order is delayed please call us immediately, we might be able to help. Please make sure the delivery location you select will not pose a risk to your delivery. We cannot be responsible for improper handling or theft of packages once they are left at your selected delivery location.
Canceling an Order Disclaimer: All customers are able to cancel their order but only under the following conditions. You must call or email us within 3 business days before your order is shipped out for us to cancel your order. No refund will be given to anyone whose meats have already been cut by our butchers.
Refunds & Replacements: All customers that have a complaint about any of our products must reach out within 30 days of delivery. Once the 30 day deadline has passed we can not give any sort of refund or replacement. If you contact us via email or phone before the 30 day deadline, our team will work together and come up with a solution. Pictures may be required based on circumstances.